Modrix Privacy Policy

Last Updated: December 1, 2025

This Privacy Policy explains how Modrix (“the Platform”), a cloud-based Software as a Service (SaaS) solution, collects, processes, and protects your data when you use the mobile app or web dashboard to manage orders, returns, shipping statuses, and team members (Moderators) under each business owner (Owner).

1. Controller / Operator

The platform is operated by a technical entity specialized in developing and operating cloud-based SaaS platforms for data management, workflow optimization, technical integrations, and support services in line with commonly accepted technical standards.

2. Data We Collect

We may collect and process the following categories of data when you register or use Modrix:

• Basic profile data: name, email address, and phone number.
• Account data for Owners and their Moderators.
• Order, return, and shipping status data, including internal notes.
• Photos and files uploaded within orders (for example, photos of damaged items or screenshots of customer conversations related to exchange/return requests), as decided and provided by the Owner or their Moderators.
• Technical logs such as login timestamps and in-app events, used for security, quality, and troubleshooting.
• Optional integration data for services explicitly enabled by the Owner (e.g., Google Sheets, shipping APIs).
• Technical identifiers such as Firebase Installation ID and FCM notification tokens, used to link a device to a specific account for push notifications and security, not for cross-app tracking.
• Crash and diagnostics data (e.g., from Firebase Crashlytics) containing technical information about app crashes, device type, OS version, and stack traces.

3. How We Use Your Data

Your data is used for the following purposes:

• Creating and managing your account and workspace within Modrix.
• Storing and organizing orders, returns, and shipping workflows.
• Providing dashboards, analytics, and performance reports.
• Sending operational notifications, such as important status updates or subscription-related notices.
• Enabling optional features that you choose to activate, such as exporting to Google Sheets or connecting shipping providers.
• Improving performance, diagnosing crashes, and analyzing technical diagnostics and crash logs.
• Detecting, preventing, and responding to abuse, fraud, or security incidents.

We do not use your data for targeted advertising, and we do not sell user data to third parties for independent marketing purposes.

4. Role of Owners & Moderators

To clarify roles and responsibilities:

• The Owner is the main account holder (business owner) and controls Moderator accounts and permissions within their workspace.
• Moderators are staff users who use the Modrix app to create and update orders, process returns, and upload related photos/files, according to their permissions.
• Moderators cannot access other businesses, change subscription settings, or view data outside their Owner’s workspace.
• The Owner is responsible for all data entered or uploaded by themselves or their Moderators, including customer details, order information, and attached media.

5. Photos and Files Uploaded in Orders

The Modrix app allows Owners and Moderators to upload images and documents related to specific orders, for example:

• Photos of damaged or defective items as proof for returns or exchanges.
• Screenshots of customer conversations (e.g., via WhatsApp, Messenger, or Instagram) that document a change or return request, if the Owner chooses to store such evidence.

These files are stored in a cloud storage backend (such as Firebase Storage) and are linked to the Owner’s workspace. Access is limited to authorized users within that workspace (Owner and permitted Moderators).

Modrix does not use these images or files to train advertising systems, nor do we sell them or share them with unrelated third parties. The Owner may request deletion or manage such data in accordance with applicable local data protection laws.

6. Google Integration (Sheets & Drive)

When you choose to connect your Google account, Modrix uses Google’s official OAuth flow to request limited permissions (Google Sheets API and drive.file) in order to create and update spreadsheets owned by you. We rely on a dedicated Google Sheets file as a main data store when this feature is enabled.

We use these permissions only to:

• Create Modrix-related spreadsheets for your orders and returns.
• Append and update rows and cells in the connected sheet when order or return statuses change.
• Keep Modrix and the linked spreadsheet in sync as part of visible, user-facing features.

You explicitly create or select the spreadsheet used by Modrix, and we store its fileId to read/write only that file. We do not list, search, or modify other Drive files. You may revoke access at any time from your Google Account settings.

The use of information received from Google Workspace APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

7. Data Sharing

We may share your data only in the following cases:

• With your explicit consent, when you enable an integration such as Google Sheets or a shipping provider.
• With trusted hosting and infrastructure providers that process data on our behalf to operate the service.
• When required to comply with applicable laws or lawful requests by authorities.
• To detect, prevent, or address fraud, security, or technical issues.

We do not sell user data or share it with third parties for advertising or purposes unrelated to the clearly disclosed features of Modrix.

8. Data Security

We implement reasonable technical and organizational measures, including:

• Encrypting all traffic between the app and servers using HTTPS.
• Restricting internal access based on the principle of least privilege.
• Monitoring for suspicious or abusive activity.
• Maintaining backups to reduce the risk of data loss.
• Secure storage of credentials and tokens, using encryption where appropriate.

9. Your Rights

Subject to applicable laws, you may:

• Access and review your data that is available within the platform.
• Close your account and request deletion or anonymization of your data where reasonably possible, subject to legal and accounting retention requirements.
• Export your business data when such features are available on your account.
• Revoke Google access and disable other optional integrations at any time.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. Your continued use of the platform after any update constitutes acceptance of the revised policy.

11. Contact

If you have any questions about this Privacy Policy or data protection at Modrix, please contact us at:
admin@modrix.net

For full Terms & Conditions of using the platform, please visit:
https://modrix.net/terms-and-conditions.html